Kontakt > Mieter-Hotline > Hotline for tenants

You are a tenant of a property and you would like to report something?

Please send us a message via the e-mail form or call our Hotline.

Our HOTLINE will answer your calls personally - multilingual. 7 days a week and 24 hours. Please call + 49 2 21 29 801 940. In case of emergency, for example heating fault or other problems with water and electricity, our agents will help you. They forward your message to the appropriate craftsmen. In an emergency also outside the usual business hours.

If you call our agents, please leave 

- your telephon number for recall
- the adress of the building
- the floor of your apartment 
- and your mail-adress.

Please consider whether the problem must be corrected immediately. When we order an emergency Service outside normal Business hours, it costs a lot of Money.

For other inquiries, please use the e-mail form: